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Orders FAQS
Return policy for individual/personal returns
If you're not completely satisfied with your purchase, you may return it for a refund within 30 days of the purchase (see below for exclusions). Permission is not necessary. Human Kinetics will issue a refund for the purchase price based on your original payment method, less shipping and handling (in the case of a physical product). Include a copy of your original invoice or your order number with your return. Please contact customer service if you need assistance.
Ship returns via UPS to:
Human Kinetics Inc.
Returns Department
1607 N Market St.
Champaign IL 61820
Human Kinetics will not accept returns from customers outside the U.S.
Exclusions
Ebooks
Ebooks delivered on VitalSource can be returned for a full refund within 7 days of purchase provided less than 20% of the content has been accessed. Request an ebook refund
Online courses containing print materials
Human Kinetics will refund purchases of Human Kinetics online courses that contain print materials (i.e. shrink-wrapped textbook and/or key code letter) within 30 days of purchase, provided the course has not been completed.
Online courses that do NOT contain print materials
Human Kinetics will refund customers for purchases of Human Kinetics online courses (those that do not contain print materials) within 7 days of purchase, provided the online course has not been completed.
Other digital products
Digital products delivered on HKPropel and HK Video can be returned for a full refund within 7 days of purchase or access code redemption, whichever is later.
In all instances, the user's access to the digital product will be revoked upon refund.
Our goal is to ship your order within two business days (excluding weekends and holidays).
Check if your order has been shipped:
- View your Order History
- Click on the order number to check if your order has been shipped
Products damaged during shipment must be reported to Human Kinetics within 2 weeks of shipment receipt.
Send proof of damage, your order number and whether you would like a replacement or refund to customersupport@hkusa.com.
- Login to your account
- Click on My Account
At this time, our website is unable to accommodate tax-exempt orders.
First time orders from US business or institutional accounts must be emailed or faxed along with their tax-exempt certificate. Repeat orders may also be placed by phone. For credit card security, do not include credit card information in email.
Email: orders@hksua.com
Fax: 217-351-1549
Call (repeat orders only): 800-747-4457 or 217-351-5076
First time orders from US business or institutional accounts must be emailed or faxed, along with their tax-exempt certificate if applicable. Repeat orders may also be placed by phone.
Email: orders@hksua.com
Fax: 217-351-1549
Call (repeat orders only): 800-747-4457 or 217-351-5076
Individuals are encouraged to subscribe to our newsletters to be notified when current promotional discounts are available. Institutions and/or businesses should contact us.