Online Course FAQS

We develop our courses by teaming the best content experts in the field with our curriculum designers to create a powerful learning experience for you. Online courses consist of an online study guide (leading you through a series of interactive learning experiences) and a variety of supplemental resource materials, including PDF downloads, videos, printed texts, or ebooks (these vary by course, and not all courses include supplemental resource materials). As you progress through the online course, you will be prompted to read sections of the text before completing course activities and units. Each course concludes with an online test that's scored automatically.

When you're ready to purchase a course, click on the "Organizations" tab on the home page. If you're taking the course(s) to fulfill a coaching education requirement for a specific organization (such as a state high school association, Florida school district, national governing body, park district, sport organization, or college or university), select your organization from the listing.

From your organization's page, click on the course you wish to purchase. After reviewing the course description, proceed through the checkout. This includes creating an account on the site if you do not already have one. Here's what to expect once you've made your purchase:

You'll receive three emails from us. The first is to confirm your site registration. The second is to confirm your order. The third contains instructions on how to access your online course, including a link to the course and a temporary password that you'll use to access your course for the first time.

Courses with paperback

If you order an online course that includes a print textbook, we'll send you the course materials in the mail. You should receive the materials within three to five business days. At the point of purchase, you will have immediate access to your course and test. However, the material will assist you in the completion of the course and test, so we recommend that you wait until these resources reach you before you launch into the course. Please note that shipping charges apply for courses containing print materials.

Courses with ebook

If you order an online course that includes an ebook, you will have immediate access to your course and ebook. To access the ebook, you will first navigate to your online course. Featured within your online course (under the "Resources" tab) is a link to download the ebook. After clicking on the "Download Ebook" link, you'll be taken to a "My Information" page. On that page, click the green "Save" button, return to the course, and click the "Download Ebook" link again. At that point, you will receive a redemption code and link to our ebook provider, VitalSource. You'll access your ebook through the VitalSource website. There are no shipping charges for courses containing ebooks. For step by step instructions for accessing your ebook, click here (Watch screen video).

Courses with PDF

If you order an online course with PDF, you will have immediate access to your course. The PDFs are served up from within the course as reading assignments. There are no shipping charges for courses containing PDFs.

Please note: YOU HAVE ONE YEAR FROM THE DATE YOU PURCHASED YOUR COURSE TO COMPLETE THE COURSE TEST.

Accessing a course with a key code

If your course was purchased by your organization, or if you purchased your online course from a third party, such as an instructor or college bookstore, your key code is enclosed with your course materials or will be given to you by your instructor.

To use the key code, select the "Continue My Course" tab from the home page. You'll be asked to create an account or sign in with your email address and password. Enter your key code on the next screen. You must enter your key code (including hyphens) exactly as it is presented on the key code letter. If you have trouble entering the key code or receive an error message, contact Support@hkusa.com. After you enter your key code, you will not need it again.

The "Continue My Course" page will now be updated so that you may enter the course and test at any time. Just click on the course name to access the course or the "Test" link to access the test.

For step by step instructions for accessing a course with a key code, click here (Watch screen video).

Tests, retests, and course completion

A passing test score is 80%. If you fail a test for Coaching Principles, Sport First Aid, advanced sport-specific course, or Officiating Principles courses, you may purchase a retest for $10. To purchase a retest, click the "buy retest" link on your "Continue My Course" page. Once your retest order is processed, you will have immediate access to your retest. Please note that our online tests are randomized, meaning that the retest questions will not be the same or in the same order as the questions on your initial test. No two online course tests are exactly alike.

After passing a test, you may click the "Details" link on the "Continue My Course" page to view the results from your test, print a certificate of course completion, or email a copy of the results to yourself.

In addition, if you are a coach, you will be entered into the National Coaches Registry. If you are an official, you will be included in the National Officials Registry. The registries are online listings of coaches and officials who have completed Human Kinetics Coach Education courses. Administrators use these listings to verify courses taken and certifications earned (you have the option of opting out of the registries).

This feature is designed primarily for administrators of youth sport organizations that cover the cost of coach training. Navigate to the course you want to purchase, adjust the quantity, and complete your transaction. You will receive an email confirming your order and containing a link and instructions for assigning the courses to your coaches.

How to purchase courses in bulk. (Watch screen video)

How to distribute courses in bulk. (Watch screen video)

From the home page, click on the "Print My Certificate" tab and sign in using your email address and password. On the next screen, click on the printer icon that appears to the right of the course(s) you've passed. Click the print tab on the next screen.

If you don’t remember the email address you used to purchase and take your course originally, contact customer service at 800-747-5698 or Email support@hkusa.com. Please do not attempt to create a new account on the website.

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